Customer First Approach
We believe in supporting you to support your customers.
Whether you’re looking for online help, troubleshooting or an Ideal Heating boiler service near you, we’re here to help. You can find out everything you need to know about Ideal customer service below.
We believe in supporting you to support your customers.
We believe in supporting you to support your customers.
We believe in commissioning to the highest code of practice.
We believe in meeting and exceeding the standards being implemented.
Our easy to use stockist locator will direct you to your nearest approved Ideal parts distributor.
Enter your post code and find your nearest Area Sales Manager
At Ideal Heating we are committed to high quality service all year round.
We provide a UK based contact centre that’s open 364 days a year. Your call will be answered directly by a fully trained member of staff, who will take ownership of the call. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.
User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.
Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.
On the PRT3, the reset button is located on the transceiver unit at the front of the boiler and on the programmable room thermostat. These should be held in for 5 seconds with the unit left next to the boiler for 15 minutes to pair. On the Touch programmer, this should happen automatically but can also take up to 15 minutes. If you require further assistance please contact our Customer Service department on 01482 498660.
This means there is an issue with the flow and return pipes are reversed. Although this is usually not the case on a combi boiler, If this occurs please check all isolation valves underneath the boiler are in the open position, all radiator valves are turned on full and the bypass is free flowing to see if this rectifies the issue, If it does it may be worth calling the installer of the boiler to take a look.