Product Literature
You can download product brochures, technical specifications and manuals here.
-
View Product Literature
-
Register Your WarrantyRegister Warranty
We believe in delivering market leading warranties. Register your boilers today!
-
Visit idealparts.comIdeal Parts
Our easy to use stockist locator will direct you to your nearest approved Ideal parts distributor.
Our customer service charter
We believe in delivering the highest level of customer service.
We provide a UK based contact centre that’s open 364 days a year where your call will be answered directly by a fully trained member of staff. Our team will assist you with your enquiry or help to diagnose and resolve your query over the telephone. If your query cannot be resolved over the telephone we will organise an engineer visit for you.
- Monday to Friday:
- 08:00 – 18:00
- Saturday and Bank Holidays:
- 08:00 – 16:00 (excluding Christmas Day)
- Sunday:
- 08:00 – 12:00
Frequently asked questions
Questions
We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:
Monday to Friday: 08:00am – 18:00pm
Saturday: 08:00am –16:00pm
Sunday: 08:00am – 12:00pm
Bank holidays: 08:00am – 16:00pm (closed Christmas day)
Please see below the contact numbers for the Ideal Heating Customer Service and Technical Support teams:
Customer Service: 01482 498660
Technical Support: 01482 498663
Why not browse our FAQs to see if your question has already been answered?