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    Product Literature

    You can access and download brochures here, or find the user guide and manual for your Ideal boiler or heat pump.

    View Product Literature
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    Book a Service

    We believe our expertise has stood the test of time.

    Book A Service
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    Register Warranty

    We believe in delivering market-leading warranties. Register your new boiler here today!

    Register Your Warranty
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    Out of Warranty Protection

    We believe in quality service 364 days a year.

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Our customer service charter

At Ideal Boilers, we are committed to high quality service all year round. With more than 100 years’ experience providing heat and comfort to homes, we know how important confidence and trust are to our customers. Whatever help and support you need, at Ideal we believe in offering quality service and answers to your questions, 364 days a year.

Your call will be answered by our highly trained members of staff & if your query cannot be resolved over the phone, we aim to get an engineer to your property the same or next day.

Contact details:

Customer Service: 01482 498660
Technical Help:
01482 498663

Monday to Friday:
08:00 – 18:00
Saturday and Bank Holidays:
08:00 – 16:00 (excluding Christmas Day)
08:00 – 12:00
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    Our Engineers

    We believe in high quality service all year round - we endeavour to get an engineer to your home the same day of your call, or the following day.

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    Your Engineer Visit

    We believe in dedicated technical support - Our target is to ensure over 97% of visits are completed on the day.

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    Total Peace of Mind

    We believe in industry leading customer service.

Frequently asked questions


  • What are your opening hours? +

    We believe that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year. Our customer services team are available:

    Monday to Friday: 08:00am – 18:00pm 
    Saturday: 08:00am –16:00pm
    Sunday: 08:00am – 12:00pm 
    Bank holidays: 08:00am – 16:00pm (closed Christmas day)

  • How can I contact you? +

    Please see below the contact numbers for the Ideal Heating Customer Service and Technical Support teams: Customer Service: 01482 498660 Technical Support: 01482 498663 Why not browse our FAQs to see if your question has already been answered?

    Learn more

  • How do I identify the make of my programmer? +

    Most programmers will either have their make or model on the front or on a drop down panel.

  • How do I set my timer up? +

    User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.

  • See all FAQs

    How to buy

    Find an Ideal installer

    Only fully trained and Gas Safe Registered installers can fit Ideal boilers, so step 1 in your purchase is to choose your local Ideal installer.

    How To Buy Hero Boiler