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Is my Touch Connect compatible with any home assistants?
Touch Connect is compatible with Alexa, see our video for how to set it up: https://www.youtube.com/watch?v=3fqk_m333J4
Touch Connect is not compatible with Google Home or Apple HomeKit.
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What is the default device name to control my Ideal Touch Connect with Amazon Alexa?
The default device name to control your Ideal Touch Connect with Alexa is “heating”. For example “Alexa, set the heating to 21 degrees”
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How do I set up my Ideal Touch Connect to work with my Amazon Echo and Alexa?
To set up your Ideal Touch Connect with your Amazon Echo and Alexa you need to….
- Open your Amazon Alexa app, enter the Skills and Games section of the menu and search for the Ideal Touch Connect skill. Click this and download onto your Alexa App.
- Sign in to the Ideal Touch Connect skill with your usual Ideal Touch Connect sign in details.
- Click authorise to allow Alexa to access your Ideal Touch Connect account and control your heating via the Ideal Touch Connect.
- Next click on “discover devices”, this process could take up to 20 seconds
- Your Ideal Touch Connect should then be visible in your Alexa devices section with the default name of “heating”.
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Can I change my default device name for controlling my Ideal Touch Connect with Amazon Alexa?
Yes you can. You can change the default device name using the following steps:
- Go to the devices section of the Alexa app
- Click “all devices”
- Select “Heating” (this is your Ideal Touch Connect device)
- Enter device setting by clicking the top right hand corner
- Click on “Edit name” and alter the name of your Touch Connect
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What phrases can I say to Alexa to control my heating via my Ideal Touch?
To make it warmer by turning the heating up or on (depending on current state) you can say….
- Alexa, make it warmer in here
- Alexa, make it warmer
- Alexa turn the heating up (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)
- Alexa, set “heating” to Heat
- Alexa, turn “heating” On
- Alexa turn On “heating”
- Alexa increase my heating
To turn the target temperature of your Ideal Touch Connect down say…
- Alexa, make it cooler in here
- Alexa turn the heating down (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)
- Alexa decrease my heating (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)
If the heating is boosted or off you can return to your pre-set schedules by saying….
- Alexa, set “heating” to Auto
To turn the heating off you can say…
- Alexa, turn OFF “heating”
To find out the current room temperature say….
- Alexa, what’s the temperature in here?
To find out what target temperature your Ideal Touch Connect is set to you can say…
Alexa, what’s my “heating” set to?
To set your heating to a specific temperature say..
Alexa, set “heating” to 20
- Alexa, set the temperature to 20 degrees
Where the statement contains the word “heating” (in italics) this is the default name of the touch connect device in Alexa and can be changed.
Note, when you alter your heating using Alexa your Boiler and Touch App will react quickly, you may notice a slight delay updating the Touch thermostat with the correct command from Alexa.
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How do I change the batteries in my Ideal Touch control and reconnect it to the boiler?
Please see below for a step-by-step guide on how to change the batteries in your Ideal Touch Connect, before reconnecting it to your boiler: Switch off the power to your boiler Unclip the thermostat from its cradle or stand by sliding the
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Where can I find out about updates to the Touch Connect App?
Either through the AppStore or Google Play Store. The web Browser will always be the latest version, this is updated automatically.
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Will I still receive push notifications if I log out of my app?
No, to receive push notifications you need to be logged in to the app.
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What can I do if Touch Connect isn’t working?
Please see the trouble shooting guide in the Touch Connect User Guide. For further assistance please contact our customer service team on 01482 4988663.
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What happens if more than one device is using the Touch Connect App?
The System will respond to the last command sent.
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What can I do if I forget my Touch Connect password?
Open the Touch Connect app and click [Forgotten password] then follow the onscreen instructions to reset your password.
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What will trigger an alert?
- Internet or server outage
- Boiler Faults
- Failed Commands (Central Heating ON/Off)
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What is an alert?
This is a notification sent to your phones home screen/notification bar or email depending on your preferences.
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What do the colours of the LED mean on the Touch Connect gateway?
This sequence is the initial loading sequence for the gateway:
Solid Orange
45s
Flashing Red
5s
Solid Orange
5s
Flashing green
3s
Solid Green
Continuous
- Outside of the above loading sequence these are status indications of the LED light.
Solid Orange
No ethernet/internet connection
Flashing Red
Updating software
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What do the LEDs mean on the Touch Connect Boiler Transceiver?
From left to right:
- Wireless Connection to Touch thermostat
- Electrical supply to Boiler Transceiver
- Opentherm connection between the Boiler and Transceiver
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What does it mean if it shows a Zone 1 fault on my Touch Connect thermostat?
A ‘Zone 1 Fault’ means that the boiler and Touch Thermostat have lost RF (Wireless) connection. Please see the location guidelines in the Touch Connect User Guide. Or if the gateway is off.
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Is my Touch Connect compatible with all type of Ideal boiler?
No, The Touch Connect is compatible with the below ranges of boiler:
- Logic Combi
- Logic Combi C
- Vogue Gen 2 Combi
- Vogue Combi C
- Logic Max Combi C
- Vogue Max Combi
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Is my Touch Connect compatible with non-ideal boilers?
No, the Touch Connect is only compatible with Ideal Boilers to ensure you get the greatest efficiency out of your central heating system as possible.
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What do the background colours refer to on the Touch Connect App?
Grey - Touch is either set to ‘off’ or is not in a timed on period.
Blue - Touch is ‘on’ and the set point is below 19°C.
Yellow - Touch is ‘on’ and the set point is between 19° - 24.5°C.
Red - Touch is ‘on’ and the set point is above 25°C.
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Is there a Touch Connect Windows App?
Unfortunately due to the discontinued support of Windows Mobile from Microsoft there is not a Touch Connect App available on Windows store.
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My time is an hour out?
If you have installed your Touch Connect Thermostat but have not registered on the Touch Connect App, the time will register one hour out. Register on Touch Connect App and this will rectify.
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I’ve updated my Touch Connect app to the latest version, what happens to my previous settings and schedules?
All settings and schedules are retained during an app update meaning you can carry on with Touch Connect without any interruptions.
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I’ve moved into a house that has a Touch Connect installed, what should I do?
To connect to the Touch Connect please follow the quick connection guide in the user guide.
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How much does it cost to use the Touch Connect App?
It’s free to use the Touch Connect App, however your mobile network providers data charges may apply.
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I’ve forgotten my Touch Connect username, what should I do?
Your Username is the email address you used when creating an account.
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How long does it take for changes made through the Touch Connect app to reach my boiler?
This can be as little as 6 seconds, however dependent on the internet speed and connection it could take a couple of minutes.
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How do I view or change my heating schedules on the Touch Connect thermostat?
Please refer to the Touch Connect User Guide to change or review heating schedules.
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How do I turn my heating off on the Touch Connect thermostat?
Press the "radiator symbol" until OFF is shown on the screen.
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How do I connect my Touch Connect Gateway to my router?
The Touch Connect comes supplied with an ethernet cable to connect your gateway and internet router. For full details please see the Touch Connect Installation guide and the installation guide for your internet router if required.
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How do I enable alerts and push notifications for Touch Connect?
Menu - Settings - Notification Settings - select required toggle switch.
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How do I setup Holiday Mode in the Touch Connect App?
Please refer to Holiday Mode in the Touch Connect User Guide.
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How do I turn my central heating system off?
Please refer to Operating Modes in the Touch Connect User Guide.
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Can I use text control (SMS) to control Touch Connect?
No, Touch Connect is only controlled through the Touch Connect App.
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How do I add extra users to my Touch Connect account?
Download the App for each device and use the same email address and password as the initial user.
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How do I change my Touch Connect password?
Go to Menu – Settings – Account Details – Change Password.
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How do I boost my heating on the Touch Connect thermostat?
Turn the outer ring until the desired set temperature is shown on the screen.
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How do I change the temperature of my heating on the Touch Connect thermostat?
Turn the outer ring until the desired set temperature is shown on the screen.
- Can I access Touch Connect through a web browser?
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How many schedule periods can I add to my Touch Connect?
6 per day over 7 days.
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How do I turn my hot water off on the Touch Heat/System thermostat?
Press the Tap symbol until OFF is shown on the screen.
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How do I turn my heating off on the Touch Heat/System thermostat?
Press the radiator symbol until OFF is shown on the screen.
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How do I view or change my heating schedules on the Touch Heat/System thermostat?
Please refer to the Touch Heat/System User Guide or review heating schedules.
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How many schedule periods can I add to my Touch Heat/System RF?
6 per day over 7 days.
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I’ve moved into a house that has a Touch Heat/System installed, what should I do?
For more information on the Touch Heat/System please see the User Guide.
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What can I do if Touch Heat/System isn’t working?
Please see the trouble shooting guide in the Touch Heat/System User Guide, for further assistance please contact our customer service team on 01482 498663.
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What do the LEDs mean on the Touch Heat/System Relay Transceiver?
From left to right;
- Wireless Connection to Touch thermostat
- Electrical supply to Boiler Transceiver
- Opentherm connection between the Boiler and Transceiver
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Is my Touch Heat/System compatible with non-Ideal boilers?
No, the Touch Heat/System is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Heat/System and central heating system as possible.
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Is my Touch Heat/System compatible with all type of Ideal boiler?
No, the Touch Heat/System is compatible with the below ranges of boiler;
- Logic Max Heat
- Logic Max System
- Vogue Max System
- Logic Heat H
- Logic+ Heat H
- Logic System S
- Logic+ System S
- Vogue System S Gen 2
- Logic Heat
- Logic+ Heat
- Vogue System
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Is my Touch Combi RF compatible with non-Ideal boilers?
No, the Touch Combi RF is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Combi RF and central heating system as possible.
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What does it mean if it shows a Zone 1 fault on my Touch Control?
A 'Zone 1 Fault' means that the boiler and the Touch Control have lost RF (Wireless) connection. Please see the location guidelines in the Touch Control User Guide.
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How do I turn my heating off on the Touch Combi RF thermostat?
Press the radiator symbol until OFF is shown on the screen.
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How do I view or change my heating schedules on the Touch Combi RF thermostat?
Please refer to the Touch Combi RF User Guide to change or review heating schedules.
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How do I boost or change my heating on the Touch Control?
Turn the outer ring until the desired set temperature is shown on the screen.
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How many schedule periods can I add to my Touch Combi RF?
6 per day over 7 days.
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How do I add a schedule to my Touch Combi RF?
Please refer to Changing a Schedule in the Touch Combi RF User Guide.
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What do the LEDs mean on the Touch Combi RF Boiler Transceiver?
From left to right:
- Wireless Connection to Touch thermostat
- Electrical supply to Boiler Transceiver
- Opentherm connection between the Boiler and Transceiver
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How do I identify the make of my programmer?
Most programmers will either have their make or model on the front or on a drop down panel.
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How do I set my timer up?
User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.
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What controls are compatible with my boiler?
Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.
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How do I re-set my boiler controls after changing the batteries?
On the PRT3, the reset button is located on the transceiver unit at the front of the boiler and on the programmable room thermostat. These should be held in for 5 seconds with the unit left next to the boiler for 15 minutes to pair. On the Touch programmer, this should happen automatically but can also take up to 15 minutes. If you require further assistance please contact our Customer Service department on 01482 498660.
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What does pre heat mean?
‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.
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How do I reset to remove my service message?
On the older range of Ideal boilers, you can reset your boiler to remove the service message by holding the mode dial in the reset position for 3 seconds. For the newer range of Ideal boilers, such as Logic+ and Vogue,