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How do I install the Mobile App “Ideal Halo”?
The App is available on both the Google play store and the Apple App store.
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I’ve forgotten my password for the App
When you open the App, click on the forgotten password link and follow the onscreen instructions.
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My Geolocation is not working
Ensure your app permissions are set to enable location services at all times on your mobile device.
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My Phone keeps advising the Halo App has activated my location
This is an android driven message to advise that the app is using your location for the geolocation feature.
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On my app, What does the circle in the bottom left mean?
The Round circle shows the percentage completed of the current programmed schedule.
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Can the rest of my family also control the heating?
Once you have completed the app setup, you can invite other users to control your Halo thermostat.
This is done in the settings menu under the option manage users.
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I need to remove a a 2nd home or device from my app.
To remove a home or device, simply click on the appropriate system status box and then tap on the Smart interface. You should now be able to delete the device.
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My Halo thermostat is not showing in the app after pairing.
The Halo thermostat could take a few minutes to show in the app.
It would be worth checking to ensure the thermostat is fully paired to the smart interface by using the 'identify' function.
